The pandemic thrust industries from retail and restaurants to fitness and food into hyper-innovation mode, unwittingly yielding new and improved ways to sell their goods and services — from text-based commerce to online marketplace platforms — that are poised to drive business long after the crisis has (hopefully) passed. Text-based commerce becomes revenue stream for brands Consumers increasingly shopped from their smartphones amid the pandemic, and marketers took note, leaning into text-based commerce to earn their business. As shoppers’ email inboxes overflowed with promotional offers, brands turned to text-based messaging to break through the digital clutter and reach consumers wherever they were. Beverage startup Iris Nova, for one, tapped its text-based ordering platform amid the pandemic to sell its Dirty Lemon line of wellness drinks— and heightened convenience — to consumers, while creating a brand-to-shopper intimacy that texting tends to foster, Zak Normandin, founder a...